Refund Policy

1. General Rule

NIK Project OS is a downloadable digital product.

Because access to the product may be provided shortly after successful payment, purchases are generally treated as final once digital access has been provided, except where:

• a discretionary refund is approved;
• the product cannot be accessed because of a technical problem that cannot reasonably be resolved;
• the delivered product materially differs from its published description;
• applicable law gives the buyer a mandatory right to a refund, withdrawal, cancellation or other remedy.

2. Discretionary Refund Requests

A buyer may submit a discretionary refund request within 14 days of purchase.

Each request is reviewed individually.

Submitting a request does not automatically entitle the buyer to a refund.

In reviewing a request, relevant circumstances may include:

• whether the digital product was successfully delivered or downloaded;
• whether the buyer encountered a genuine technical problem;
• whether support was given a reasonable opportunity to resolve the issue;
• whether the product materially differed from the description available at the time of purchase;
• whether there is evidence of abuse, misuse or repeated refund behavior;
• any mandatory consumer rights that apply.

3. Technical Problems

If you cannot access or download the purchased product because of a technical problem, use the Contact page:

https://os.trellares.com/en/contact

Please provide enough information for us to investigate the issue.

Where reasonably possible, support should be given an opportunity to resolve the technical problem before a discretionary refund is decided.

If the product cannot reasonably be delivered or made usable because of a technical issue attributable to the service, a refund may be approved.

4. Product Description Issues

A refund may be considered where the delivered digital product materially differs from the product description presented at the time of purchase.

A refund is not normally justified solely because:

• the buyer changed their mind;
• the buyer expected functionality that was not described;
• the buyer does not wish to follow the provided documentation;
• a third-party service such as ChatGPT or Codex changes its own pricing, limits, interface or behavior;
• the buyer’s own environment, device, account or third-party configuration prevents use where the product itself was delivered as described.

Mandatory consumer rights are not affected.

5. Downloaded Digital Content

Downloading or accessing the product may be relevant when assessing a discretionary refund request because the buyer receives access to copyable digital materials.

However, downloading the product does not override any mandatory consumer rights that apply under applicable law.

6. Statutory Consumer Rights

Nothing in this Refund Policy limits rights that cannot legally be excluded.

Depending on the buyer’s jurisdiction, mandatory rights may apply to:

• digital content;
• distance contracts;
• defective or non-conforming products;
• withdrawal or cancellation;
• refunds or other remedies.

Where mandatory law gives the buyer stronger rights than this policy, the mandatory law prevails.

7. Paddle

Payments are processed by Paddle, which acts as Merchant of Record.

Refund processing may therefore be carried out through Paddle and may also be subject to Paddle’s applicable buyer, payment and refund procedures.

Nothing in this policy guarantees approval of a discretionary refund by Paddle or by the seller.

8. How to Request a Refund

Submit the request through the Contact page:

https://os.trellares.com/en/contact

Include:

• the email address used for the purchase;
• the approximate purchase date;
• a short explanation of the reason for the request;
• relevant technical details if the request relates to a technical issue.

Do not send payment-card details by email.

9. Abuse

Refund requests may be denied where permitted by law if there is evidence of:

• fraud;
• abuse;
• repeated bad-faith refund activity;
• unauthorized redistribution;
• attempts to retain and commercially exploit the product while obtaining a discretionary refund.

This section does not limit mandatory consumer rights.

10. Changes to This Policy

This Refund Policy may be updated when legal requirements, Paddle procedures or product-delivery processes change.

The version applicable at the time of purchase will govern that purchase unless mandatory law requires otherwise.